The University believes that it is in everyone's interests to resolve complaints as quickly as possible, 并且尽可能地接近问题的根源.
If you have a complaint about a service or any other dealing relating to the University, put your complaint in writing to the provider of the service or the relevant responsible officer.
If you don't know who the service provider or the relevant officer is, send your complaint to:
(由)行政办公室主任照顾 澳门银银河网上 国王的门 泰恩河畔纽卡斯尔 NE1 7俄文
The service provider or relevant officer will respond to your complaint in writing normally within 10 working days.
在读学生或毕业生
If you are a current student or recent graduate of the University you should follow the 学生投诉程序.
澳门银银河网上 seeks to observe the highest st和ards of compliance with the law 和 the rights of rights holders, while publishing research 和 teaching resources to support our students 和 staff 和 contribute to academic practice.
If you are a rights holder 和 are concerned that you have found material on our website or legitimately under our name elsewhere, 你没有允许我这么做, or is not covered by a limitation or exception in laws of the UK or other countries (as relevant), 请以书面形式与澳门银银河网上联系. 陈述如下:
你的联系方式
资料的完整书目细节
the exact URL or other location where you found the material
proof that you are the rights holder 和 a statement that, 违者作伪证, you are the rights holder or are an authorised representative
Upon receipt of notification the 'Notice 和 Take down' procedure is then invoked.
澳门银银河网上 will acknowledge receipt of your enquiry by email or letter within 10 working days. The University will make an initial assessment of the validity 和 plausibility of the complaint.
If the initial assessment is that your complaint is potentially valid 和 requires further investigation or legal advice, the relevant material will be removed (or a request made to the hosting party if the material is hosted elsewhere) forthwith pending the outcome of the complaint.
澳门银银河网上 will contact the contributor who deposited the material, if relevant. The contributor will be notified that the material is subject to a complaint, 根据什么指控, 和 will be encouraged to assuage the complaints concerned.
The complainant 和 the contributor will be encouraged to resolve the issue swiftly 和 amicably 和 to the satisfaction of both parties. 可能的结果如下:
material is replaced on the 澳门银银河网上 website unchanged
material is replaced on the 澳门银银河网上 website with changes
网站上的资料将被永久删除.
If the contributor 和 the complainant are unable to agree a solution, the material will remain unavailable through the 澳门银银河网上 website until a time when a resolution has been reached.
Notice will be given via the website about materials that have been taken down to inform others who may have copies.
澳门银银河网上 will (如果有必要的话) take legal advice 和, 在切实可行的情况下, 支持行动, 如果有必要的话, against unofficial sites purporting to be in our name/not under our control that breach others’ rights.
Specific additional take down 程序 may apply in special circumstances.
The University is not responsible for the content of any websites reached through links which do not form part of the 澳门银银河网上 domain (status.blu-rayscenerydvds.com).
